On this page, you will find the most common questions about LANCAST Services.
Please check the FAQ below before contacting us or submitting a support request.

If you do not find the answers you are looking for below feel free to submit a ticket to the Help Desk

On this page, you will find the most common questions about LANCAST Services.
Please check the FAQ below before contacting us or submitting a support request.

eMail Frequently Asked Questions

How do I fix problems sending email when travelling or abroad

Sometimes when using a wifi hotspot or mobile broadband when traveling, you may find that you cannot connect to our mail server mail1.lancast.ie (errors are displayed) and you cannot send email messages. When you return home, everything is fine again.

This is because many hotspot and broadband providers prevent you sending outbound emails on port 25 to any servers except their own designated email relay machine. This is to prevent their IP addresses getting blacklisted by virus or trojan infected machines that are using their network. The side-effect is that legitimate outbound emails are also blocked.

To allow you to work around this, our mail server will also accept authenticated email connections on port 587. You should change the port number for SMTP outbound email from 25 to 587 in your email program before you travel (this setting will also work at home so you can leave it that way).

To do this in Microsoft Outlook:

  • Click Tools -> Email Accounts
  • Click ‘View or change existing accounts’
  • Select the email account you wish to modify and click ‘Change’
  • Click ‘More Settings‘ and select the ‘Advanced‘ tab
  • Under Server Port Numbers change the value for Outgoing Server (SMTP) to: 587
  • Click OK, Next & Finish

The exact procedure may vary depending on your email software and version. If you are using the older name pemlinmail1.irishdomains.com for incoming or outgoing mail server – this is OK, both will work.

Error Message – 553 sorry, that domain isn’t in my list of allowed rcpthosts (#5.7.1)

This error message is usually received when SMTP Authentication is not enabled in the Outgoing Server Settings in your Email Client.

Below are instructions on how to configure SMTP authentication across various email applications.



Microsoft Outlook 2010

  1. Click the File tab.
  2. Click Account Settings, and then click Account Settings.
  3. Select the account for which you want to change settings.
  4. Click More Settings
  5. Select Outgoing Server tab
  6. Tick the box for “My Outgoing Server (SMTP) requires Authentication”
  7. Ensure the option “use same settings as incoming server” is selected (default)
  8. Click OK, then Next, and then Finish.

Microsoft Outlook 2007 
  1. Click Tools.
  2. Click Account Settings.
  3. Select Email Tab
  4. Double-click on the email account you wish to change.
  5. Click on More Settings and then click the Outgoing Server tab.
  6. Verify that “My Outgoing server (SMTP) requires authentication” is checked and “Use same settings as my incoming mail server is selected”.
  7. Click OK, then Next, and then Finish.

Microsoft Outlook 2002 (XP) and 2003
  1. Click Tools.
  2. Click Email Accounts.
  3. Click View or Change Existing Email Accounts.
  4. Click Next.
  5. Double-click on the email account you wish to change.
  6. Click on More Settings and then click the Outgoing Server tab.
  7. Verify that “My outgoing server SMTP requires authentication” is checked and “Use same settings as my incoming mail server is selected”.
  8. Click OK, then Next, and then Finish.

 
Microsoft Outlook Express and Outlook 2000
  1. Click Tools.
  2. Click Accounts.
  3. Click the Mail tab.
  4. Double-click on the email account you wish to change.
  5. Verify that the email address is entered in all lowercase letters (General Tab).
  6. Click the Servers tab.
  7. Verify that “Server Requires Authentication” is checked.
  8. Click the Settings button and verify that “Login using same settings as my incoming mail server” is selected.
  9. Click Apply (if available), then OK, and then Close.

 
Mozilla Thunderbird
  1. Click Tools.
  2. Click Account Settings.
  3. Click Outgoing Server from the left.
  4. Select the outgoing server.
  5. Click the Edit button.
  6. Verify that Username and Password is checked.
  7. Verify the username is entered correctly.

AppleMail

  1. Click Mail.
  2. Click Preferences.
  3. Click on the email account you wish to change.
  4. Click the Account Information button.
  5. Click the Server Settings button.
  6. Verify that Authentication is set to Password.
  7. Verify that username and password are entered correctly.

Microsoft Entourage
  1. Click Tools.
  2. Click Accounts.
  3. Click Mail.
  4. Click on the email account you wish to change.
  5. Click Account Settings.
  6. Click the Advanced Sending Options button.
  7. Verify that “SMTP server requires authentication” is checked and “Use same settings as receiving mail server” is selected.
  8. Close the window by clicking the box in upper-left corner.

List of Irish ISP’s outgoing SMTP servers

As an alternative to sending email via your LANCAST outgoing SMTP server, you can instead send using your ISP’s SMTP server.

(Some ISP’s may require you to use their own SMTP server rather than 3rd party)

Eircom
mail1.eircom.net OR mail2.eircom.net

Vodafone
mail.vodafone.ie

Magnet
smtp.magnet.ie

NTL and UPC
smtp.upcmail.ie

Smart Telecom
smtp.mysmart.ie

Irish Broadband
smtp.irishbroadband.ie.

Digiweb
smtp.digiweb.ie

O2
smtp.o2.ie

Ice Broadband
mail.icecomms.net

Clearwire
smtp.clearwire.ie / mail.clearwire.ie

Imagine Broadband
mail.imagine.ie

Perlico
mail.perlico.ie

3
mail-relay.3ireland.ie

How do I Configure Outlook Express to pick up POP email

Open Outlook Express

  1. In the main menu, click on Tools and select Accounts.This will open the dialogue box below. In the dialogue box, select the Mail tab, Click on the ADD button and select Mail
  2. Enter your name (When you send an email, this is the name a recipient will see)
    Click Next >
  3. Enter your full email address
    Click Next >
  4. E-mail server settings
  5. My incoming mail server is a – Select “POP3″ from dropdown box
  6. Enter your server details
    Incoming Mail Server – mail1.lancast.ie
    Outgoing Mail Server – mail1.lancast.ie
  7. Enter your Login details
    Account Name – this is your email address
    Password – as set by you when creating the email account on your hosting account
  8. Press Finish

Your Email account is now set up in Outlook Express

Note: For security our mail servers require authentication when sending mail. This feature must also be enabled within Outlook Express.

To Enable Outgoing Server Authentication

Your new account should now be visable within Outlook Express

  1. Click on your account and select to Properties button
  2. Select the Servers tab
  3. Within Servers
    1. Tick box for “my outgoing server requires authentication”
    2. Select “Settings” button
    3. Confirm setting selected is “use same settings as incoming mail server”
  4. Click the ‘Advanced‘ tab
  5. Under Server Port Numbers change the value for Outgoing Server (SMTP) to: 587
  6. Click on CLOSE to finish

Your Email Account is now set up and ready to Send/Receive mail at your email address.

The exact procedure may vary depending on your email software and version.

How do I Configure Windows 8 Mail App to pick up POP email

Move your mouse to the top right hand corner of the screen or press the Windows Key + C, this will open the sidebar. Click on settings and then on accounts. Choose to add an account. Pick “Other Account”.

This will open the Email dialogue box.

  1. Click on “show more details”.
  2. Enter your email account information: 

User and Logon Information

  1. Email address – Enter your full email address
  2. Username – This is the same as your email address
  3. Password – As set by you when creating the email account in your hosting control panel

Server Information

    1. Incoming (IMAP) Mail Server – mail1.lancast.ie
      Port – 993
    2. Incoming Server requires SSL – should be ticked
    3. Outgoing Mail Server – mail1.lancast.ie
      Port – 587
    4. Outgoing Server requires SSL – should be ticked
    5. Outgoing Server requires Authentication – should be ticked
    6. Use the same username and password to send and receive email – should be ticked
    7. Click on Connect to complete setup

How do I Configure my MAC to pick up email

Note: This article applies to Mac OS X v10.5 and later.

  1. Open Mail (click it on the Dock or open it from the Applications folder).
  2. If the “Welcome to Mail” assistant does not appear, choose Add Account from the File menu.
  3. Fill in the Full Name, Email address, and Password fields (password as set by you for the email address in the control panel)
  4. Deselect “Automatically set up account” if it is enabled.
  5. Click Continue to proceed.
  6. Choose Account Type (pop or imap).
  7. Give your account a useful description, such as “Work email account” or “Accounts email”.
  8. Enter the Incoming Mail Server:- mail1.lancast.ie
  9. Enter the User Name:- your email address
  10. Enter the Password:- (as set by you in the Control Panel for this email account)
  11. Click Continue to proceed.
  12. Enter the Outgoing Mail Server: – mail1.lancast.ie
  13. Select Override Port number (tick box) and change port number to 587
  14. Select “Use Authentication” and select Use Incoming, or enter your User Name and Password again (email address & password)
  15. Click Continue to proceed.
  16. Verify your settings in the Account Summary.
  17. Check “Take account online”.
  18. Click “Create” to complete the process

How do I Configure my mobile device to pick up POP email

You can set up your email account on a mobile device such as an internet enabled phone or tablet.

As there are a great variety of devices with different operating systems, the terminology used when setting up your email address may vary slightly from device to device. Regardless of the exact terms used, all devices require the same essential pieces of information in order to connect to your email account.

When setting up your email account on your device, if you have the option, you should choose to set up the account manually. Some devices will ask for your email address and password, then automatically try to determine your settings. This seldom works successfully, don’t worry if you see a failure message! You can edit the settings to the recommended settings below.

Recommended Incoming Mail Settings

Incoming mail server: mail1.lancast.ie

Account username or login: your email address

Account password:  your email account password (as set by you when creating the email address in your control panel)

Security type: SSL

Port Number: 993 (IMAP) or 995 (POP) (see below regarding your choice of IMAP or POP)

Recommended Outgoing mail settings

Outgoing mail server: mail1.lancast.ie

Authentication: enabled or password (you may need to enter your password again)

Security type: SSL or TLS

Port Number: 587

 

Email account type/protocol – POP or IMAP

Your device may allow you a choice of setting up your email as a POP account or an IMAP account.

This is the protocol or how your device connects to the mail server and will affect how your email account works on the device.  Which you select depends on your own preference.

Briefly, POP connects to the server, downloads your email to the device, deletes it from the server (you can choose to leave a copy on the server), then disconnects. As email is stored on the device, you have access to your email when offline. Sent messages are stored only on the device.

IMAP works slightly differently, it connects to the server and downloads only specific information, that is a list of emails, and message summaries. It is essentially “looking” at what is on the server. To download an email, you must click on it. IMAP then processes any changes to the server – marks email as read, deletes, moves etc. then disconnects.

With IMAP incoming messages are stored on the server, while sent email may be stored either locally on your device or on the server. As messages are stored on the server, this means that you can synchronise your email across multiple devices/computers.

Note: Using IMAP stores messages on the server. Your email account has a specific storage capacity, depending on the package you have subscribed to. If your email account storage approaches its capacity, you will need to archive your older emails onto a local device, computer or other storage to free up space. This may also happen with POP if you are leaving copies of messages on the server indefinitely.

How do I Configure my iPhone to pick up email

You can use your iPhone to access your LANCAST email accounts.

To Set up your email account (On your iPhone)
Select:-
Settings -> “Mail, Contacts, Calenders
Select:-
 Add account
 Other (from list of available accounts providers)
 Add mail Account
Enter your:-
Name, 
email address,
email account password, 
Description (for identification on phone only)
Select ->  Next
Select -> IMAP or POP  (IMAP allows synchronisation of mail & folders with other devices/mail clients)
Under incoming mail server, enter:-
Host name: mail1.lancast.ie
User Name: your email address
Password: ******* (already completed)
Under outgoing mail server, enter:-
Host name: mail1.lancast.ie
User Name: your email address
Password: re-enter password
Select  – Next
The I-Phone will attempt to connect to the mail server to verify the account settings – (this may take a few minutes)
when complete..
Select  “Save” and the account will be added to your phone.
Your I-Phone is now set up to send & receive email using your Irish Domains Email account
Note: if you have set up your email account as an IMAP account, you can choose whether to store Sent and Draft messages on your phone, or on the remote server by selecting the folder location in advanced settings for your email account on your iPhone. You can also select how your phone manages Deleted messages.
 
For full details of settings, port numbers etc, please refer: Mobile device settings

How do I Configure Windows Live Mail to pick up POP email

Open Windows Live Mail

Click the “Tools” menu, and then choose “Account

Click “Add

In the “Select Account Type” dialogue box, select “E‑mail Account” then “Next

On the “Add your email accounts” page,

  1. In the Email address box, enter your email address.
  2. In the Password box, enter your email account password.
  3. In the Display Name box, enter your full name.
  4. tick box – “Manually setup or additional server types”  (bottom of the page)
  5. Click Next >

On next page of the Setup, select option POP3 or IMAP  (if unsure which is best for you, select POP3)

    Enter your email Account Information

User Information

  • Your Name – This is what recipients will see as the sender
  • Your email address – Enter your full email address

Server Information

  • Select Account type – POP3 or IMAP from dropdown box
  • Incoming Mail Server – mail1.lancast.ie
  • Outgoing Mail Server – mail1.lancast.ie

Logon Information

  • User Name – Enter your full email address
  • Password – As set by you when creating the email account in your hosting Control Panel

Additional Settings Required

For security our mail servers require authentication when sending mail. This feature must also be enabled within Outlook.

Click “More Settings” button  – this will open another dialog box

Select “Outgoing Server” tab

Tick box for “My outgoing Server requires Authentication” & ensure first option is selected (Use same settings as incoming mail server) Click the ‘Advanced‘ tab   Under “Server Port Numbers” change the value for Outgoing Server (SMTP) to: 587Select “OK” to save settings & return to previous screen

Select “Next”

Select “Finish” to complete the setup

Using IMAP email with Microsoft Outlook

IMAP Email

Most email users are familiar with POP3 e-mail. With POP3,  when you open Microsoft Outlook or select Send & Receive, your e-mail messages are downloaded to your computer and then usually deleted from the mail server. E-mails sent from your computer are saved locally in your Sent items. POP3 email is extremely simple and easy to manage. The main disadvantage however, is the difficulty in accessing the same email account from multiple computers or email enabled devices.

With IMAP (Internet Message Access Protocol) e-mail is stored on the server and your email software (eg Microsoft Outlook or similar) or other mobile device logs onto the server and accesses it there. As e-mail is stored on the server, it can be accessed by multiple devices and can be processed without downloading it to the computer or device that you are working on.

Configuring your email account in Microsoft Outlook.

Setting up your email account in Outlook is the same as for POP except that you select the account type IMAP when configuring.

See article on configuring your email account using Microsoft Outlook

Managing your IMAP account with Microsoft Outlook

Managing your IMAP account is slightly more complicated than simple POP as you are working on a remote server. Outlook (or any other email software) can be configured so that some functions it would normally carry out locally, are instead processed on the remote server. Some folder settings may also need to be updated to point at the remote location rather than locally.

Additionally, as your IMAP account on the server has a defined capacity (depends on package), storing email permanently on the server will eventually use up the available capacity. Email stored on the server must therefore be archived or downloaded to free up capacity periodically.

Downloading messages.

When you open Outlook, it will connect to the remote server and download and display the message headers only (from, date & subject). Messages are only downloaded to your computer when you open a message or mark it for download and subsequently process this. This facility allows you to choose which message you wish to download and store rather than doing so automatically.

You can override this setting in Outlook so that it downloads the entire message & attachments rather than just the headers.

  •  Select Tools >>  Send/Receive >> Send/Receive settings and click on Define Send/Receive groups.
  •  Click on the group with your IMAP account
  •  Under Accounts, click on the IMAP account
  •  Select the check box for each folder you want to include for downloading, then select “Download Complete item including attachments”
  • Ok & finish

Downloaded Messages

Downloaded messages are stored in a Microsoft Outlook .pst file, not in your local inbox. To open this file, select “File”, select “Open” and choose Outlook Data File. Select the data file from the data file list & select OK.

Deleting Messages

When you delete a message in Outlook, the message is only marked locally as deleted. To permanently delete and remove from the server, you should Purge the message folder. This can be done manually by selecting Edit, then Purge and select the desired purge option.

To purge messages automatically

  • Select Edit, Purge, Purge options
  • Under purge Options, Tick the box – Purge items when switching folders

Saving messages sent using Outlook to the remote folder.

By default when you send or reply to an email using Outlook, the sent message is stored locally on your computer. If you need to access your sent items from another device, they can be stored on the remote server instead. To save messages to the Sent items on the server, you must change the save location in Outlook.

  • Select Tools, then “account Settings”, double click on the email account to open its account settings.
  • Click on “More Settings” button
  • Select “Folders” tab
  • Select option – Choose an existing folder or create a new folder to save sent items You will see the IMAP account in the box, navigate to the folder “Sent”, select & click on OK.
  • Click Next & Finish

Archiving your email.

Your IMAP account on the remote server has a certain capacity and will eventually fill up. Your IMAP folders should be archived regularly so you have a permanent copy stored locally. Archiving will remove the archived messages from the server, freeing up capacity again.

To archive your email:

  • Click on the IMAP Inbox on your folder list.
  • Select “File” on menu and select “Archive”
  • Select “archive this folder and all subfolders”
    •  Choose a date that suits you, e.g. everything over 3 month old
    •  Select OK to archive

Archiving will save to an archive folder which will appear in your folder list.and will mark the archived messages for deletion from the remote server.

Check the archive folder to ensure all files are successfully downloaded before using the PURGE command to wipe them from the remote server. This should be repeated whenever your remote folder is approaching its capacity limit.

The exact procedure may vary depending on your email software and version. If you are using the older name pemlinmail1.irishdomains.com for incoming or outgoing mail server – this is OK, both will work.

Picking a Secure Password

Whether you’re setting up your control panel access or a new email account, you’ll need to set a password.  Yes, you probably have too many passwords already and it can be difficult to come up with a new one, but here are some tips to make the process a little easier!

Heres the official requirements for passwords on our system:-

“The minimum length for password is 7 characters of different types (uppercase and lowercase letters, numerics, special characters). If there are only three different types of characters, minimum length is 8. If password is word-based, or there are less than three different types of characters, minimum length is 10. If there are no different character types in password, minimal length is 12.”

So how do you pick an easy to remember password that’s impossible to guess and meets the requirements above?

First, the Do’s and the Don’ts

Do

  • make it as long as possible
  • Use a mix of lowercase, uppercase, numerals and special characters
  • Change it regularly

Don’t

  • use your name or other personal information such as dates etc
  • use plain words (names, anything found in a dictionary or even foreign words)
  • use telephone numbers
  • use “password” – yes, we’ve seen that!

How to make up a good password.

We want our password to be memorable, so simply take something memorable and change it!  A phrase is ideal.

Here’s an example, (think of summer) – I hate rain

This is easy to remember and easy to change – I becomes 1, hate becomes H8, and rain we just miss spell as rayn, add an exclamation mark (special character) and we’ve got  1H8rayn!   – 8 characters, uppercase, lowercase, numerals and special characters.

Here’s another example – I was born under a wandering star  – just using mnemonics and a change to include numerals & special character (a star of course) could become –  1WBuaws*  

My POP3/IMAP mailbox is full – what do I do now ?

Your POP3 mailbox has a defined quota that may depend on your hosting plan and also on your control panel settings. This quota determines the maximum amount of email that is allowed to stay in your POP3 mailbox at any one time. If your mailbox is full, you cannot receive any more messages until you delete some messages. Please note that this setting does not limit the amount of email you can download or the amount of email your can have in your PC’s inbox – that is limited only by available disk space on your PC. There are several reasons you may receive a warning that a mailbox is full:

Your PC email client is set to leave copies of all messages on the server.
The usual setting for your email program (e.g. Outlook) is to delete emails from your mailbox once you have downloaded them to your PC. However in some situations, your email software may be set so that messages are not immediately deleted. This is sometimes done when using a mobile device such as Blackberry or iPhone, when you have a second PC that also receives your email, or if you want to leave messages on the server so that you can access them via webmail. A common mistake is to configure your email client to leave messages indefinitely on the server and never delete them. This will cause emails to build up and fill your mailbox. We recommend that you set your email client to leave messages on the server for as short a duration as possible (generally one to ten days is sufficient for mobile devices).

You only use webmail to access you email.
In this event, you will have to manage the space in your mailbox yourself. Remember to remove unnecessary emails as soon as possible. If you use folders to store your messages, purge older emails from these frequently also. When you delete a message, it is not removed immediately, instead it is moved into the Trash folder. Messages are only removed from permanent storage (and space freed up) when you empty your Trash, so do this frequently. When your mailbox is very full, you may find that messages do not appear to delete properly. This is because there is no space to create a copy of the message in your Trash folder. In this case, you may permanently delete messages using the additional options at the bottom of the webmail screen.

You have set the quota on your mailbox too small.
When mailboxes are created in your control panel, you can select the mailbox quote to apply. This can be anything from 1MB up to the maximum allowed by your hosting package. If you think that your mailbox is particularly small, please contact the person who administers your account and ask them to check if they can raise your mailbox quota in the control panel.

You receive too many large messages at one time.
It is possible that someone send you several very large emails (such as ones containing very large attached documents or photos). This may cause your mailbox to become temporarily full. Download and/or delete the offending emails to free up mailbox quota. Ask the sender to compress attached files, or to optimize attached photos before sending. It also helps if you send several smaller messages rather than one large message. Remember also, that when an email program (such as Outlook) encodes an attachment for sending, the space required may be up to 50% larger than the attachment size – this is a limitation of email sending in general.

You receive a very large number of Spam messages.
Dealing with unsolicited email (spam) is always annoying. You can enable simple spam protection (spam assassin) in your control panel and this will allow you to tag or delete suspect messages. If you tag messages (default) you can configure rules in your email program to handle these by moving them to your junk folder, or deleting them. Generally, the inbuilt spam protection will remove 80-90% of blatent spam. If your spam problem is such that you are still overwhelmed by spam, consider upgrading to our professional level filtering which will block more than 99% of spam messages.

Using IMAP

If you have been accessing your email account using IMAP, then messages are being stored on the server rather than being downloaded and stored locally. Over time, the account will fill up as it has a finite capacity. If you are using IMAP you should regularly Archive your older messages and store on your computer. Archiving will remove the archived messages from the server, freeing up capacity again.

Archiving your IMAP email.

To archive your email:

  • Click on the IMAP Inbox on your folder list.
  • Select “File” on menu and select “Archive”
  • Select “archive this folder and all subfolders”
    •  Choose a date that suits you, e.g. everything over 3 month old
    •  Select OK to archive

Archiving will save to an archive folder which will appear in your folder list.and will mark the archived messages for deletion from the remote server.

Check the archive folder to ensure all files are successfully downloaded before using the PURGE command to wipe them from the remote server. This should be repeated whenever your remote folder is approaching its capacity limit.

How do I Configure Microsoft Outlook (2007) to pick up POP email

In the main menu, click on “Tools” and select “Account Settings”

This will open the Email dialogue box.

  1. In the dialogue box, select the Email tab
  2. Select the “New” button, this will open the “Add New Email Account” wizard
  3. Ensure first Option is selected – (Microsoft Exchange, POP 3, IMAP or HTTP)    Click Next >
  4. On the Auto Account Setup page, tick box – Manually configure server settings or additional server types  (bottom of the page)
    Click Next >
  5. Select option Internet E-mail
    Click Next >
  6. Enter your email Account informationUser Information
    1. Your Name – This is what recipients will see as the sender
    2. Your email address – Enter your full email address

    Server Information

    1. Select Account type – POP3  from dropdown box
    2. Incoming Mail Server – mail1.lancast.ie
    3. Outgoing Mail Server – mail1.lancast.ie

    Logon Information

    1. User Name – Enter your email address
    2. Password – As set by you when creating the email account in your hosting Control Panel

    Note: For security our mail servers require authentication when sending mail. This feature must also be enabled within Outlook.

    Click “More Settings” button  – this will open another dialog box

    1. On General tab – enter a name to identify the email account on your computer
    2. Optional – enter additional information, Organisation, Reply email address if different from your own email address
    3. Select “Outgoing Server” tab
    4. Tick box for “My outgoing Server requires Authentication” & ensure first option is selected (Use same settings as incoming mail server)
    5. Click the ‘Advanced‘ tab
    6. Under Server Port Numbers change the value for Outgoing Server (SMTP) to: 587
    7. Select OK to save settings & return to the previous screen
  7. Select Next >
  8. Select Finish to complete the setup

Your email account is now set up in Microsoft Outlook, press ‘Send/Receive‘ to pick up any new messages.
Please note that if there were any messages waiting to send in your outbox, you should open each one and resend to ensure the new settings are used.

The exact procedure may vary depending on your email software and version.

Creating Email Addresses in your Control Panel

If your domain is registered, and is connected to an email only hosting or web hosting package, then you can set up email addresses on your domain.

To create email addresses, first log in to the web control panel at https://cp.lancast.ie/ and proceed as follows:

  1. Select “Mail” from main menu (if this is not displayed, select your hosting subscription from the Subscription Drop Down box at the top of the page)
  2. Click on the “Add New Mailbox” link in the Mail section of the page

Service user details:

  • Under Display Name: Enter the name of the Mailbox owner (this is usually a persons’s name, like ‘Joe Bloggs’)
  • Select ‘Login in existing domain‘ and enter the first part of the email address (like ‘jbloggs’) in the box
  • Enter a Password (twice) that you will always remember for this email account
  • Click “Next >>” button (Don’t click “Generate new password” unless you want a horrible random password assigned)

 

Add New Mailbox:

Email address: enter the first part of your email address & from the dropdown box, select the domain name you wish to create the email under. If you want the new email address to work for all your domains (one mailbox), you can select “All Domains” from the dropdown.

Advanced Features

Enable Virus checking and/or Antispam checking if required

Storage

For normal purposes, ensure ‘Create storage‘ is ticked. This creates a physical mail box to collect your mail.

You can then set the storage level (max 1GB)

Note: If this address is intended only for forwarding on to another address, then un-tick ‘Create storage‘ box.

Email forwarding

 If you want to forward emails to another email address, tick the “Enable Forwarding” box and enter the email address(es) you want your emails forwarded to.

Notification

Tick box if you require an email notification confirming account setup & enter the address this should be sent to.

Test Message

Tick if you require a test message to be sent to the new email address
Click Next >> and Finish

Your email account is now set up. You can repeat the above for any other accounts you might want.

You can start using this email account immediately via WebMail by going to http://webmail.cp.lancast.ie and logging in using the email address and password you entered above.

How do I Configure Microsoft Outlook (2010) to pick up POP email

In the main menu, click on “File” and under Account Information, Click on the “Add Account” button. 

This will open the “Add New Account” dialogue box.

  1. In the dialogue box, select the option “Manually configure server settings or additional server types”  (bottom of the page)
    Click “Next >”
  2. Select the option “Internet Email” and then “Next >
  3. Enter your email Account information: –User Information
    1. Your Name – This is what recipients will see as the sender
    2. Your email address – Enter your full email address

    Server Information

    1. Select Account type – POP3  from dropdown box
    2. Incoming Mail Server – mail1.lancast.ie
    3. Outgoing Mail Server – mail1.lancast.ie

    Logon Information

    1. User Name – Enter your full email address
    2. Password – Your email account password (As set by you when creating the email account in your hosting Control Panel)
    3. Ensure Option “Require logon using Secure Password Authentication (SPA)” is unselected

    Note: For security our mail servers require authentication when sending mail. This feature must also be enabled within Outlook.

    Click “More Settings” button  – this will open another dialog box

    1. On General tab – enter a name to identify the email account on your computer
    2. Optional – enter additional information, Organisation, Reply email address if different from your own email address
    3. Select “Outgoing Server” tab
    4. Tick box for “My outgoing Server requires Authentication” & ensure first option is selected (Use same settings as incoming mail server)
    5. Click the ‘Advanced‘ tab
    6. Under Server Port Numbers change the value for Outgoing Server (SMTP) to: 587
    7. Select OK to save settings & return to the previous screen
  4. Select Next >
  5. Select Finish to complete the setup

Your email account is now set up in Microsoft Outlook, press ‘Send/Receive‘ to pick up any new messages.
Please note that if there were any messages waiting to send in your outbox, you should open each one and resend to ensure the new settings are used.

The exact procedure may vary depending on your email software and version. 

How do I Configure Microsoft Outlook (2013) to pick up POP email

Click “FILE” and choose “Add Account
This will open the Email dialogue box.On the “Auto Account Setup” page, tick box – “Manually setup or additional server types”  (bottom of the page)
Click Next >
Select option POP or IMAP
Click Next >

  • Your Name – This is what recipients will see as the sender
  • Your email address – Enter your full email address
  • Select Account type – POP3 or IMAP from dropdown box
  • Incoming Mail Server – mail1.lancast.ie
  • Outgoing Mail Server – mail1.lancast.ie
  • User Name – Enter your full email address
  • Password – As set by you when creating the email account in your hosting Control Panel

For security, our mail servers require authentication when sending mail. This feature must also be enabled within Outlook.

Click “More Settings” button  – this will open another dialog box

Select “Outgoing Server” tab

Tick box for “My outgoing Server requires Authentication” & ensure first option is selected (Use same settings as incoming mail server)

Click the ‘Advanced‘ tab   Under “Server Port Numbers” change the value for Outgoing Server (SMTP) to: 587

Select “OK” to save settings & return to the previous screen

Select “Next”

Select “Finish” to complete the setup

Your email account is now set up in Microsoft Outlook, press ‘Send/Receive‘ to pick up any new messages.
Please note that if there were any messages waiting to send in your outbox, you should open each one and resend to ensure the new settings are used.

The exact procedure may vary depending on your email software and version.

How do I Set up your email address in Google mail (adding as an additional address)

If you have a Gmail account and want to access your LANCAST email account through Gmail, you can add your email address as an additional email address in Gmail.

To set up..

Log into your Gmail account
Click on the “Settings” icon (Cog Wheel) on the top right, and select “Settings” link
Select the “Accounts and Import” tab
Under the section “Check email from other accounts (using POP3):” click on the link “Add a POP3 mail account that you own”  In the POP server setup page…
– Enter your email address in the box provided & click “Next Step”
– Enter your Username (Full email address)
– Enter your email account password
– Enter your Pop server: mail1.lancast.ie
– Select port “995
– Tick box “Always use a secure connection (SSL) when retrieving mail
Click on “Add Account” Button

Select “Yes, I want to be able to send mail as  [email address]  & click on the “Next Step” button
– Enter your name (this is what recipients will see when they get an email from you)
– untick box “Treat as an alias
Click on “Next step” button
In the SMTP server setup page..
– Enter your SMTP server: mail1.lancast.ie
– select Port “587
– Enter your email account username (your full email address)
– Enter your email account password
– Select “Secured connection using TLS
Click on “Add Account” Button

To complete the setup, Google will send an email to your email address. Enter the verification code received from Google or click on the link they provide to verify your ownership of the email account and complete the setup.

(You can safely close the setup window and complete verification at a later time if necessary)

Hosting Frequently Asked Questions

Error Message – 553 sorry, that domain isn’t in my list of allowed rcpthosts (#5.7.1)

This error message is usually received when SMTP Authentication is not enabled in the Outgoing Server Settings in your Email Client.

Below are instructions on how to configure SMTP authentication across various email applications.



Microsoft Outlook 2010

  1. Click the File tab.
  2. Click Account Settings, and then click Account Settings.
  3. Select the account for which you want to change settings.
  4. Click More Settings
  5. Select Outgoing Server tab
  6. Tick the box for “My Outgoing Server (SMTP) requires Authentication”
  7. Ensure the option “use same settings as incoming server” is selected (default)
  8. Click OK, then Next, and then Finish.

Microsoft Outlook 2007 
  1. Click Tools.
  2. Click Account Settings.
  3. Select Email Tab
  4. Double-click on the email account you wish to change.
  5. Click on More Settings and then click the Outgoing Server tab.
  6. Verify that “My Outgoing server (SMTP) requires authentication” is checked and “Use same settings as my incoming mail server is selected”.
  7. Click OK, then Next, and then Finish.

Microsoft Outlook 2002 (XP) and 2003
  1. Click Tools.
  2. Click Email Accounts.
  3. Click View or Change Existing Email Accounts.
  4. Click Next.
  5. Double-click on the email account you wish to change.
  6. Click on More Settings and then click the Outgoing Server tab.
  7. Verify that “My outgoing server SMTP requires authentication” is checked and “Use same settings as my incoming mail server is selected”.
  8. Click OK, then Next, and then Finish.

 
Microsoft Outlook Express and Outlook 2000
  1. Click Tools.
  2. Click Accounts.
  3. Click the Mail tab.
  4. Double-click on the email account you wish to change.
  5. Verify that the email address is entered in all lowercase letters (General Tab).
  6. Click the Servers tab.
  7. Verify that “Server Requires Authentication” is checked.
  8. Click the Settings button and verify that “Login using same settings as my incoming mail server” is selected.
  9. Click Apply (if available), then OK, and then Close.

 
Mozilla Thunderbird
  1. Click Tools.
  2. Click Account Settings.
  3. Click Outgoing Server from the left.
  4. Select the outgoing server.
  5. Click the Edit button.
  6. Verify that Username and Password is checked.
  7. Verify the username is entered correctly.

AppleMail

  1. Click Mail.
  2. Click Preferences.
  3. Click on the email account you wish to change.
  4. Click the Account Information button.
  5. Click the Server Settings button.
  6. Verify that Authentication is set to Password.
  7. Verify that username and password are entered correctly.

Microsoft Entourage
  1. Click Tools.
  2. Click Accounts.
  3. Click Mail.
  4. Click on the email account you wish to change.
  5. Click Account Settings.
  6. Click the Advanced Sending Options button.
  7. Verify that “SMTP server requires authentication” is checked and “Use same settings as receiving mail server” is selected.
  8. Close the window by clicking the box in upper-left corner.

List of Irish ISP’s outgoing SMTP servers

As an alternative to sending email via your LANCAST outgoing SMTP server, you can instead send using your ISP’s SMTP server.

(Some ISP’s may require you to use their own SMTP server rather than 3rd party)

Eircom
mail1.eircom.net OR mail2.eircom.net

Vodafone
mail.vodafone.ie

Magnet
smtp.magnet.ie

NTL and UPC
smtp.upcmail.ie

Smart Telecom
smtp.mysmart.ie

Irish Broadband
smtp.irishbroadband.ie.

Digiweb
smtp.digiweb.ie

O2
smtp.o2.ie

Ice Broadband
mail.icecomms.net

Clearwire
smtp.clearwire.ie / mail.clearwire.ie

Imagine Broadband
mail.imagine.ie

Perlico
mail.perlico.ie

3
mail-relay.3ireland.ie

Picking a Secure Password

Whether you’re setting up your control panel access or a new email account, you’ll need to set a password.  Yes, you probably have too many passwords already and it can be difficult to come up with a new one, but here are some tips to make the process a little easier!

Heres the official requirements for passwords on our system:-

“The minimum length for password is 7 characters of different types (uppercase and lowercase letters, numerics, special characters). If there are only three different types of characters, minimum length is 8. If password is word-based, or there are less than three different types of characters, minimum length is 10. If there are no different character types in password, minimal length is 12.”

So how do you pick an easy to remember password that’s impossible to guess and meets the requirements above?

First, the Do’s and the Don’ts

Do

  • make it as long as possible
  • Use a mix of lowercase, uppercase, numerals and special characters
  • Change it regularly

Don’t

  • use your name or other personal information such as dates etc
  • use plain words (names, anything found in a dictionary or even foreign words)
  • use telephone numbers
  • use “password” – yes, we’ve seen that!

How to make up a good password.

We want our password to be memorable, so simply take something memorable and change it!  A phrase is ideal.

Here’s an example, (think of summer) – I hate rain

This is easy to remember and easy to change – I becomes 1, hate becomes H8, and rain we just miss spell as rayn, add an exclamation mark (special character) and we’ve got  1H8rayn!   – 8 characters, uppercase, lowercase, numerals and special characters.

Here’s another example – I was born under a wandering star  – just using mnemonics and a change to include numerals & special character (a star of course) could become –  1WBuaws*  

Creating Email Addresses in your Control Panel

If your domain is registered, and is connected to an email only hosting or web hosting package, then you can set up email addresses on your domain.

To create email addresses, first log in to the web control panel at https://cp.lancast.ie/ and proceed as follows:

  1. Select “Mail” from main menu (if this is not displayed, select your hosting subscription from the Subscription Drop Down box at the top of the page)
  2. Click on the “Add New Mailbox” link in the Mail section of the page

Service user details:

  • Under Display Name: Enter the name of the Mailbox owner (this is usually a persons’s name, like ‘Joe Bloggs’)
  • Select ‘Login in existing domain‘ and enter the first part of the email address (like ‘jbloggs’) in the box
  • Enter a Password (twice) that you will always remember for this email account
  • Click “Next >>” button (Don’t click “Generate new password” unless you want a horrible random password assigned)

 

Add New Mailbox:

Email address: enter the first part of your email address & from the dropdown box, select the domain name you wish to create the email under. If you want the new email address to work for all your domains (one mailbox), you can select “All Domains” from the dropdown.

Advanced Features

Enable Virus checking and/or Antispam checking if required

Storage

For normal purposes, ensure ‘Create storage‘ is ticked. This creates a physical mail box to collect your mail.

You can then set the storage level (max 1GB)

Note: If this address is intended only for forwarding on to another address, then un-tick ‘Create storage‘ box.

Email forwarding

 If you want to forward emails to another email address, tick the “Enable Forwarding” box and enter the email address(es) you want your emails forwarded to.

Notification

Tick box if you require an email notification confirming account setup & enter the address this should be sent to.

Test Message

Tick if you require a test message to be sent to the new email address
Click Next >> and Finish

Your email account is now set up. You can repeat the above for any other accounts you might want.

You can start using this email account immediately via WebMail by going to http://webmail.cp.lancast.ie and logging in using the email address and password you entered above.

How can I stop my website being hacked or compromised?

On any web hosting system, customers are able to upload their own content. This can include anything from simple HTML files and images, to complex web applications containing components from a number of sources. Because we cannot control the security or quality of scripts & applications uploaded, the customer must naturally assume responsibility for anything they place on our servers.

Having your site hacked or otherwise compromised is not a trivial matter. At the very least it will result in your site being deactivated and archived, so it will be unavailable for a significant period of time. You will also have to expend time & cost in repairing and/or securing your website against repeat compromise. If your site stores personal information about your customers or members etc, there may be data protection implications and possible liability issues. If the compromise includes phishing or fraud perpetrated on others, then this may involve law enforcement agencies, evidence gathering, etc.

There are several broad categories of web application uploaded by customers:

* Simple websites that consist almost entirely of simple HTML files and/or images and do not interact with the user – these are often called brochureware or static websites.

* CMS or eCommerce sites based mainly on well-known components or applications written by third parties. This includes sites that use open-source applications like WordPress, Joomla, osCommerce, zenCart, DotNetNuke, etc etc as well as commercially licensed applications. These applications often also include modules or plugins developed by others.

* Bespoke sites that are designed by or for the customer (perhaps in-house, or by a contracted web developer). They may consist of entirely custom code, or may include components or modules written by others.

Many sites combine a number of approaches, a Joomla site may contain customized templates or modules, a mostly static site might use WordPress to implement a blog. In general, the more complex your website, the more susceptible it is to compromise, and the more time and effort must be expended on keeping it secure. However, any website can be the subject of attack or compromise in a number of ways:

Even the simplest websites can be compromised or hijacked if the FTP or other access details (such as hosting control panel) are compromised – this can happen (for example) if the designer’s computer has been infected by malware that steals passwords & other sensitive information and is becoming increasingly common. The best defense against this is to ensure that you change your FTP password after every update to your site, and ensure that all computers you use are regularly scanned for viruses and other malware using at least two reputable packages. Ensure also that your FTP program does not store its passwords in Plain text, and always ensure your passwords are complex – a good password will contain uppercase & lowercase letters, numbers and including symbols such as !, *,#, $ etc.will help.

Sites based on open-source software (Joomla, osCommerce, etc) are the most commonly attacked. Because the source code for these sites is in the public domain, security holes and vulnerabilities in such applications are found on almost a weekly basis. If you use *any* third party software on your website, you should subscribe to security notification & announcement lists provided by the vendors and ensure that the software is upgraded immediately when new security releases are available. If you are not happy to do this yourself, you should ensure that you have a maintenance contract with a security professional or web designer that has knowledge of such matters. This applies not only to the main software you use (such as Joomla or WordPress) but also any third party plugins, modules etc including site templates.

Bespoke sites are also not immune from compromise. If you are using third party components such as file uploaders, media managers, guest books, HTML editors etc, you must likewise ensure that they are regularly checked and updated. Bespoke sites are becoming increasingly targeted by sophisticated automated analysis tools that probe for out-of-date or badly secured third party components, and that probe your site’s scripts & forms to identify SQL injection points, file disclosures, XSS attacks, poor sanity checking on variables, insecure web-to-mail forms etc.

Cybercrime is big business and every compromised website or machine is worth money to the criminals. This means that they are expending massive resources on developing ever more sophisticated tools to probe & compromise your website in order to use it to relay spam, probe other machines, defraud other people, or become part of an army of compromised machines that can be used to attack large businesses or sometimes even whole countries.

The days of designing a site (or hiring somebody to do it for you) and then simply forgetting about it are long since gone. If you did not design your own site, then you need to ensure you have an active maintenance contract with a developer who is familiar with your application and is versed in security practices to ensure your site is regularly checked and updated. If you design and maintain your own site, then you should regularly audit your code and components for security weaknesses and best practice.

Vulnerabilities on Your Computer

Make sure the computers you use are free of spyware, malware, and virus infections. If the security of the computer you’re using to update your website is compromised in any way, then this can be used as a route to compromising your website in turn. Usernames and passwords could be detected, as could FTP details for your website.

A high-quality anti-virus software and a personal firewall are an absolute necessity and must be kept up to date. In addition, you must always keep your operating system and any other software you use, especially your web browser, up to date to protect you from security vulnerabilities.

As your hosting provider, we will make sure that the machines hosting your website are well maintained and kept up-to-date with current updates and security patches. We will also take all possible steps to ensure your website is isolated from all other sites that we host, so that one compromised site cannot affect another.

However, the bottom line is that you are responsible for the security of any applications or content uploaded to your website. This is not a responsibility you should take lightly.

How do I Install WordPress on my hosting Account

To install WordPress from the Application Vault

Select the domain you want to install WordPress on
  1. Login to your Control Panel
  2. Select “Websites” on the Top Menu (If this is not visible, select your hosting subscription from the Subscription dropdown box at the top of the page)
  3. Click onto the domain you wish to install WordPress on

Install WordPress

  1. Select “Site Applications”
  2. Click on the “Install” button & Select WordPress from the available applications
  3. The Installation page should confirm that both PHP and Database are enabled on the hosting package. Press “Next” to proceed.
  4. You will now be asked for some basic settings for WordPress:
    • (username, password, blog title etc: note: these settings can be changed later if required. See below re URL Path**)
  5. Click “Next” and “Finish” to complete installation
  6. The URL for your WordPress installations and Administrative login will be shown on the final page:
    • This will normally be http://www.yourdomain.com 
    • Administrative login http://www.yourdomain.com/wp-admin/  (Login using the username & password you set in step 4. above.

**URL Path : This will display  “/wordpress” by default. This means WordPress will be installed in a subfolder called wordpress (i.e. www.yourdomain.com/wordpress). This is ideal if you wish to run WordPress as an additional blog on your main website or if you are testing or developing a WordPress site. Folder name can be changed as required.
You can install directly to the domain root folder by removing the folder name “wordpress” and just leaving a forward slash “/”.

You can change this URL  path a a later time if required.

Updating, Migrating and Backing-up WordPress websites

WordPress is a self-contained application that allows the online creation and management of a blog or website. It is extensible through installable themes (design) and plugins (features) so can be used to power virtually any type of site. WordPress used by almost a quarter of all websites worldwide.

WordPress can be installed via your control panel (App Vault Install) , or you may download it and install it yourself (Self Installed). When installed via the AppVault, the control panel takes care of downloading and installing the WordPress files, creating the database, connecting it to WordPress and running the install program to set things up. If you choose to install it yourself, you would download and expand the files into your webspace via FTP, create the database yourself via the control panel, and connect the two.

Installing via the application vault has several advantages:

1) It is quick and easy – installation takes less than 5 minutes.
2) Our system can force critical updates onto your installation
3) It is simple to change the URL path of the site (move back & forth between yoursite.ie/somefolder and yoursite.ie) as needed.

Updating WordPress

As with all applications, regularly updating WordPress is absolutely essential if you want to avoid your site being hacked, defaced or hijacked for spamming. You should log on regularly to the WordPress dashboard and check if updates are available for your installed themes, plugins and for WordPress itself. This is not optional – if you fail to update regularly, your site *will* be compromised.

The recommended way to update WordPress is via the application vault on the control panel – this will show when available updates are available and you can click to install them. It is additionally possible to update via the WordPress dashboard itself,this works well but will be invisible to the application vault which may still indicate that updates are available. Updating of plugins and themes is always done via the WordPress dashboard.

Backing Up WordPress

Your site is backed up for 30 days by our disaster recovery systems that prevent against hardware failure etc, but you will also need to ensure that you take regular backups of your WordPress site and data so that you can recover in the event of your site being hacked, corrupted by update or malfunction, manually removed, accidentally overwritten etc.

There are two main ways to backup WordPress files and content:

1) Manual Backup of files & database
You can take a manual copy of your WordPress files at any time via FTP and a copy saved on your local machine or other location (Websites -> yourdomain.ie -> FTP Access). You can use phpMyAdmin via the control panel to download & save a copy of your WordPress MySQL database to your local machine (More Services -> Databases -> your_database). Typically Manual Backup is only used by developers or other “Power Users”.

2) Use WordPress Plugin (Recommended)
There are several plugins that you can install into WordPress to make exporting or backing up your site much simpler. Some plugins only save the backup within the WordPress site itself so are not a complete solution. Some will allow scheduled backups which can be useful (but ensure they do not build up and fill your disk space as this could affect your site). We recommend two plugins:

“WP Clone” – This plugin allows you to take a snapshot of your entire site, then download it to your local machine. This makes it easy to recover your site in the event of a problem, or if you need to move it between domains, hosts or machines etc.

Updraft Plus” – This plugin allows you to periodically backup your WordPress site, and to store copies on external cloud storage such as Dropbox etc.

Migrating WordPress

There are several ways to migrate WordPress websites.

1) Using a Cloning Plugin (recommended)
The simplest way to move a WordPress site is to use a cloning plugin such as “WP Clone“. You install the plugin initially on the original site, and create a snapshot. This can be accessed via the web or downloaded to your PC for safe keeping. You then create a new (empty) WordPress site on the destination, install the same WP Clone plugin, then import the snapshot from the original site. This can be used for moving a site between machines or hosts, or cloning onto a new domain.

2) Using WordPress Export/Import Functions

WordPress includes an import/export option in its main settings menu. This can be useful in some circumstances where a plugin cannot be used (for example, moving from WordPress.com to your own self-hosted version). The Export function will create a downloadable XML file that includes all the pages, posts and menu items etc from the original site. It will also contain references to images, but not the images themselves, nor will it export custom themes or plugins etc. When importing into a blank site it will recreate all the pages & text content from the original. If the original site is still accessible via the web, it can also download the images etc used in posts. Other media, as well as the theme, users and plugins need to be manually installed and/or configured afterward.

3) Manually via FTP & phpMyAdmin etc.

Typically only used by Developers or WordPress experts, this is a lesser used method but can be useful in certain circumstances. The WordPress files are physically copied using FTP or similar, and the database is exported from the original site and imported to the new site using phpMyAdmin. The WordPress configuration file (wp-config.php) must be manually adjusted to connect to the migrated database.

Useful WordPress plugins …

https://wordpress.org/plugins/wp-clone-by-wp-academy/ – Clone your site

https://wordpress.org/plugins/updraftplus/ – Backup your site to Dropbox etc.

https://wordpress.org/plugins/no-comments/ – Completely kill commenting

https://wordpress.org/plugins/si-captcha-for-wordpress/ – Protect login page, forms against spam

https://wordpress.org/plugins/wordpress-seo/ – Help your site rank better in search engines.

How do I Access WordPress files installed via Application Vault

When you install WordPress from the Application Vault, the application is installed in a location outside the main web root. Normally this is location is not visible when you connect to your site by FTP – this prevents inadvertent modification of WordPress core files that could interfere with the operation of our Application Vault upgrades.

We recommend that where possible, you use WordPress itself to upload media files, new themes and or plugins – this is the most reliable and safest method.
 
However, there are times where it is convenient to upload directly into the WordPress directory via FTP, for example when uploading large numbers of media files, or custom developed themes that are not correctly packaged for automated install.
The AppVault provides a mechanism to access the files directly:
  • Log on to control panel
  • Click on “Websites” on main menu (if this option is not visible, select the hosting subscription from the drop down box at the top of the page)
  • Click on the domain name
  • Click “Site Applications”
  • Click “WordPress”
At bottom of page under “Access to Application Content Fold” the  FTP path to the application directory is displayed –
Path to application content   /webspace/siteapps/xxxxx
 
You can navigate to this location using your FTP program in order to access your site files.
If you are accessing your control pane using Mozilla FireFox browser with FireFTP installed, clicking on this link in the control panel will open the directory in FireFTP.
 
Note, we strongly recommend that you do not modify any files outside the wp-content directory.

Domain Name Registration Frequently Asked Questions

What if my name is already gone ?

This almost certainly means that someone has got there first. You could try to register the name in a different top-level domain, or try a slight variation on the name. If you really want the name, you could also negotiate directly with the holder and perhaps buy it off them.

If you believe that you have special rights to the name, you could also try legal action to try and recover it, however this is an expensive and risky undertaking. Unfortunately, LANCAST cannot help you in any of these situations, other than helping to find a suitable alternative.

What restrictions are on the name ?

General – All domain names must be less than 67 characters including the top-level domain, must consist only of alphanumerics but may contain hyphens as long as they don’t occur at the start or end of the name. There is no difference between capital and lowercase letters.

International (.com/.net/.org) – There are no restrictions on these domains – if they’re free, you can register them.

European (.eu) – Most names of two or more characters can be registered provided they are not on the list of already reserved names (these domains will not appear as available on whois).

UK (.co.uk/.org.uk) – The only restrictions on the generic .uk domains is that the domain name must usually be three characters or more in length. Two character names are permitted as long as one of the characters is a digit.

Ireland (.ie) – The minimum length of the name is two characters. Two character names are only permitted as long as one of the characters is a digit. There are also important restrictions on the content of the name. Generally the name must be obviously derived the full legal company name (you can omit plc, ltd etc.), or business name. Abbreviations are sometimes allowed with proof of use. Trademarks must be exactly the same as that registered. Your personal name itself can be registered easily (you will have to supply a utility bill or similar).

Who can register a domain?

International (.com/.net/.org/.biz/.info/.co.uk) There are no restrictions on who can register a name in these generic top-level domains. The registrant may be a person or an organisation in any country.

European (.eu) There are no restrictions on who can register a .eu name provided you are either an individual resident in an EU member state, or a company headquartered within the EU.

Ireland (.ie) There are several restrictions on who can register a .ie domain. The main overriding restriction is that the registrant must have a “real and substantive” connection with Ireland. In practice, this means that the person or organisation must usually be able to prove residence in Ireland.

Who owns the domain name?

The domain is registered in the name of the person or organisation provided by you when you apply online. In addition, you choose the administrative contact for the domain. The administrative contact is the person who has authority in deciding where the domain points, on which nameservers it resides etc.

When applying online if you wish the domain to be registered to someone other than yourself at checkout you should select “Enter alternate Registrant information below” and complete the details of the registrant. Please note that domains cannot be owned as such, they are merely registered according to the practices of the relevant national or international authority.

You should beware of registration companies that do not register the domain in YOUR name. If you are not listed as the owner and administrative contact, you may have difficulty later if you need to transfer it to another party.

.eu transfers

Once a transfer order is placed, we require the transfer authorization code for the domain in order to complete the transfer. You should contact your current registrar and request the authorization code (this will normally be emailed to the contact email for the domain). Upon receipt, the authorization code can be emailed to helpdesk@lancast.ie

.co.uk transfers

Contact your current registrar and request a TAG change to IRISHDOMAINS – (the tag must be one word and UPPERCASE) Place the transfer order directly on our website

.com/.net/.info/.biz/.org transfers

Before placing a transfer order, please contact your current registrar and request that the domain be UNLOCKED for transfer, and that they issue you the domains’ authorization code (EPP code). This code must be entered when placing the transfer request. Please disable any privacy protection on your domain while transferring. You should also check in advance that the contact email address on the domain is in use and can be accessed by you. If not, it must be updated before the transfer order is placed. If you have registered the domain yourself, you may have a control panel where you can access your domain directly to unlock it and issue the code. Once you have completed the above, you can simply place the transfer request directly on our website using the search/transfer facility on the home page.

.ie transfers

A transfer code is required to transfer a .ie domain. The code may be requested from your current registrar or you may be able to request it directly via the IEDR Auth Code Portal.

.ie Domain Name Registration Reglulations

The .ie top level domain is normally used to register domains for Companies, Organisations or Individuals who are based in or have a substantial connection to Ireland. Depending on the applicants legal status, ie company, club, individual etc. there are various categories under which the applicant may register the domain name. For example, a Company may register its own name as a domain, it could register a business name if it has a different registered business name, a trademark it owns or even the name of a product or service it supplies. Whatever the category the applicant is registering under, they must be able to support the application by providing some information or proof of their claim. This is usually very straightforward, for example a Company registering its Company name would just need to provide their Registered Company Number. More details of the categories under which domains can be registered are available below. It should be noted that an applicant not resident in Ireland must also provide evidence of a substantive connection with Ireland – for example, evidence of trading with Ireland.

Router Frequently Asked Questions

How do I set up a Router for O2?

If you want to use O2 Home Broadband with your own router, you may need to enter some settings for it to work properly.

Some routers come set up correctly. Others will come with a setup CD or wizard to help you get connected. You’ll need to refer to the manufacturer’s instructions to find out exactly how to enter these details.

If your router has an ADSL2+ setting, make sure it’s enabled. ADSL2+ is the technology we use to get a high-speed connection into your home.

There are different settings for our service depending on whether you are using our standard service or our Home Access service. Settings for both are provided below:

Standard settings (Standard, Premium, Pro,  The Basics, The All Rounder, and The Works packages)

These are the other settings you’ll need to enter into your router:

  • ISP name: O2 Home Broadband
  • Multiplexing method: LLC-Based
  • VPI: 0
  • VCI: 101
  • Username: leave blank
  • Password: leave blank
  • Domain name: leave blank
  • IP address type: this depends on whether you chose our static IP address option or not:
    • If you didn’t choose our static IP address option, set this to dynamic IP
    • If you did choose our static IP address, enter the IP address printed in your welcome letter
  • DNS servers: choose to get these dynamically from the Internet provider
  • NAT: enable
  • Primary DNS server: 87.194.255.155
  • Secondary DNS server: Leave blank

Once you’ve entered these, you should be able to connect your router to your landline as described in the manufacturer’s instructions, and get online.

Please note that if you have problems using your own router, we can’t offer any help to fix it.

If you have a static IP address, you should enter the following DNS server address:

Primary DNS server: 87.194.255.154

Home Access settings

These are the IP Stream settings you will need to enter into the router:

Username: Radius Name
Password: Radius Password
Your radius username and password will have been sent to you when you joined. If you’ve lost them, click on the ‘Email us’ link below and ask us to re-send them to you.

  • IP Address: Get automatically from ISP
  • DNS (Domain Name Server): Get automatically from ISP
  • NAT (Network Address Translation): On
  • VPI: 0
  • VCI: 38
  • MTU Size: 1492
  • Multiplexing Method: VC Based
  • Encapsulation: PPPoA (PPP over ATM)
  • DSL Modulation: G.DMT (Optional)
  • Security Type: CHAPS
  • Does Internet Connection Require Login: Yes
  • QoS: UBR (Optional)
  • Primary DNS Server: 87.194.255.155
  • Secondary DNS Server: Leave blank

Please note: If there are complications or technical issues whilst using a third party router, we can’t offer any further support. This is because there are so many makes and models of router it would be almost impossible to offer accurate and up to date support for them all.

Picking a Secure Password

Whether you’re setting up your control panel access or a new email account, you’ll need to set a password.  Yes, you probably have too many passwords already and it can be difficult to come up with a new one, but here are some tips to make the process a little easier!

Heres the official requirements for passwords on our system:-

“The minimum length for password is 7 characters of different types (uppercase and lowercase letters, numerics, special characters). If there are only three different types of characters, minimum length is 8. If password is word-based, or there are less than three different types of characters, minimum length is 10. If there are no different character types in password, minimal length is 12.”

So how do you pick an easy to remember password that’s impossible to guess and meets the requirements above?

First, the Do’s and the Don’ts

Do

  • make it as long as possible
  • Use a mix of lowercase, uppercase, numerals and special characters
  • Change it regularly

Don’t

  • use your name or other personal information such as dates etc
  • use plain words (names, anything found in a dictionary or even foreign words)
  • use telephone numbers
  • use “password” – yes, we’ve seen that!

How to make up a good password.

We want our password to be memorable, so simply take something memorable and change it!  A phrase is ideal.

Here’s an example, (think of summer) – I hate rain

This is easy to remember and easy to change – I becomes 1, hate becomes H8, and rain we just miss spell as rayn, add an exclamation mark (special character) and we’ve got  1H8rayn!   – 8 characters, uppercase, lowercase, numerals and special characters.

Here’s another example – I was born under a wandering star  – just using mnemonics and a change to include numerals & special character (a star of course) could become –  1WBuaws*  

How do I set up a Router for Eir?

If you are using a 3rd party modem rather than an Eir supplied one, there are certain steps you must follow to ensure your modem works.  These may include changing the settings and passwords. The steps will differ depending on the type of modem you are using.

You will need to ensure that it supports PPPoE (Point to Point over Ethernet), and enter the correct settings shown below.

Username: eir@eir.ie
Password: broadband1
Encapsulation: PPPoE
Multiplexing: LLC Based
VPI: 8
VCI: 35
Primary DNS: 159.134.0.1
Secondary DNS: 159.134.0.2

How do I set up a Router for Vodafone?

Vodafone broadband settings

To find out where to enter these settings, check the instructions below (or refer to any instructions that came with your modem):

Username: vodafone@vodafone.ie
Password: broadband

Encapsulation: PPPoE (PPP over Ethernet)
Multiplexing: LLC-based
VPI: 8
VCI: 35
MTU: use default setting
DNS: auto assigned

Preferred DNS: 89.19.64.164
Alternate DNS: 89.19.64.36

Instructions for some popular modems

BT Voyager

  1. Open your browser (Internet Explorer, Firefox, Safari, etc.)
  2. Enter http://192.168.1.1 in the address bar and press return
  3. You will see the Broadband login details page
  4. Enter the following:
    • Username: vodafone@vodafone.ie
    • Password: broadband
  5. Click Connect

Netopia

  1. Open your browser (Internet Explorer, Firefox, Safari, etc.)
  2. Enter http://192.168.1.254 in the address bar and press return
  3. Click Expert mode and then select Yes
  4. Click Configure (on the left hand side)
  5. Click Connection to see the connection settings screen
  6. Enter the following:
    • Username: vodafone@vodafone.ie
    • Password: broadband
  7. Click Save changes

Zyxel

  1. Open your browser (Internet Explorer, Firefox, Safari, etc.)
  2. Enter http://192.168.1.1 in the address bar and press return
  3. Enter the following:
    • Username: admin
    • Password: 1234
      (This is the default password – if you’ve changed it in the past, use your own password and click Ignore if prompted to change it again)
  4. Click Wizard Setup
  5. On the first page, click Next
  6. On the second page, remove your old username and password and enter your Vodafone username and password, then click Next
  7. On the next page, click Log on to the internet or Save settings

Netgear

  1. Open your browser (Internet Explorer, Firefox, Safari, etc.)
  2. Enter http://www.routerlogin.net in the address bar and press return
  3. Enter the following:
    • Username: admin
    • Password: password
  4. Then enter your Vodafone login details
    • Username: vodafone@vodafone.ie
    • Password: broadband

Hardware Frequently Asked Questions

Is my hardware in warranty?

Check for a LANCAST Asset Tag plate like the one below and contact us, we will check the history and warranty on your hardware for you.

LANCAST Asset Tag

If there is no LANCAST Asset Tag and it is a HP you can check your warranty status here using the serial number.

HP Warranty Staus checker

Software Frequently Asked Questions

Picking a Secure Password

Whether you’re setting up your control panel access or a new email account, you’ll need to set a password.  Yes, you probably have too many passwords already and it can be difficult to come up with a new one, but here are some tips to make the process a little easier!

Heres the official requirements for passwords on our system:-

“The minimum length for password is 7 characters of different types (uppercase and lowercase letters, numerics, special characters). If there are only three different types of characters, minimum length is 8. If password is word-based, or there are less than three different types of characters, minimum length is 10. If there are no different character types in password, minimal length is 12.”

So how do you pick an easy to remember password that’s impossible to guess and meets the requirements above?

First, the Do’s and the Don’ts

Do

  • make it as long as possible
  • Use a mix of lowercase, uppercase, numerals and special characters
  • Change it regularly

Don’t

  • use your name or other personal information such as dates etc
  • use plain words (names, anything found in a dictionary or even foreign words)
  • use telephone numbers
  • use “password” – yes, we’ve seen that!

How to make up a good password.

We want our password to be memorable, so simply take something memorable and change it!  A phrase is ideal.

Here’s an example, (think of summer) – I hate rain

This is easy to remember and easy to change – I becomes 1, hate becomes H8, and rain we just miss spell as rayn, add an exclamation mark (special character) and we’ve got  1H8rayn!   – 8 characters, uppercase, lowercase, numerals and special characters.

Here’s another example – I was born under a wandering star  – just using mnemonics and a change to include numerals & special character (a star of course) could become –  1WBuaws*  

Which Windows operating system am I running?

Check for operating system info in Windows 10

  • Go to Start Start menu icon, enter About your PC, and then select About your PC.
  • Look under PC for Edition to find out which version and edition of Windows that your PC is running.
  • Look under PC for System type to see if you’re running a 32-bit or 64-bit version of Windows.

Check for operating system info in Windows 8.1 or Windows RT 8.1

  • Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings. (If you’re using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click Settings, and then click Change PC settings.)
  • Tap or click PC and devices, and then tap or click PC info.
  • Look under Windows for the version and edition of Windows that your PC is running.
  • Look under PC for System type to see if you’re running a 32-bit or 64-bit version of Windows.

Check for operating system info in Windows 8 or Windows RT

  • On the Start screen, type Computer, press and hold or right-click Computer, and then tap or click Properties.
  • Look under Windows edition for the version and edition of Windows that your PC is running.
  • Look under System for System type to see if you’re running a 32-bit or 64-bit version of Windows.

Check for operating system info in Windows 7 or Windows Vista

  • Click the Start button Start button, enter Computer in the search box, right-click Computer, and then click Properties.
  • Look under Windows edition for the version and edition of Windows that your PC is running.

Check for operating system info in Windows XP

  • Click the Start button Start button, click Run, type winver, and then press Enter.
Here There!

If you have any question, send us an email and we'll get back to you, soon.

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