Frequently Asked Questions

These helpful guides are offered ‘as is’ and no responsibility is accepted for implementation.
The exact procedure may vary depending on your email software and version.

Setting Up Email App with Your Office 365 Email on Your IOS Device

Go to your iPhone or iPad's Settings > scroll down and tap Accounts & Passwords > Add Account.
Note: If you're on iOS 10, go to Mail > Accounts >Add Account.

Select Exchange.
Enter your Office 365 email address and a description of your account. Tap Next.

Tap Sign In.
Enter the password associated with your email account.
Tap Sign in or Next.

The Mail app may request permissions.
Tap Accept.

Choose the services you want to sync with your iOS device and tap Save. You're done!

Setting Up Email App with Your Office 365 Email on Your Android Device

Open the Email app and tap Add Account if it's your first time.
Or, go to Settings in the app > Add account.

Enter your email address and password.
Tap Sign in.

If you're prompted to select account type, choose Microsoft Exchange to sync contacts and calendars.
Tap Yes or Ok to confirm settings and permissions.

How can I access webmail?

To access POP email accounts hosted on our platform:
Go to http://webmail.lancast.ie and enter your username (email address) and password

To access Office365 email:
Go to http://portal.office.com and enter your username (email address) and password

List of Irish ISP’s outgoing SMTP servers

As an alternative to sending email via LANCAST's outgoing SMTP server, you can instead send using your ISP's SMTP server.
(Some ISP's may require you to use their own SMTP server rather than 3rd party)

Eircom
mail1.eircom.net OR mail2.eircom.net

Vodafone
mail.vodafone.ie

Magnet
smtp.magnet.ie

NTL and UPC
smtp.upcmail.ie

Smart Telecom
smtp.mysmart.ie

Irish Broadband
smtp.irishbroadband.ie.

Digiweb
smtp.digiweb.ie

O2
smtp.o2.ie

Ice Broadband
mail.icecomms.net

Clearwire
smtp.clearwire.ie / mail.clearwire.ie

Imagine Broadband
mail.imagine.ie

Perlico
mail.perlico.ie

3
mail-relay.3ireland.ie

UTV Internet
smtp.utvinternet.com

Email Server Protection and MX Backups

This product is ideal for anyone running their own mail server. It combines our excellent Professional Spam Filtering with a 14 day extended mail queue that can store your mail should anything happen to your mail server or its broadband connection.

Once your server is back online, emails are automatically delivered, but you can view stored emails in the meantime via your spam admin panel.

Spamfiltering – how it works

With Spamfilter, spam and viruses emails are removed from your mail before they reach your network or mailserver.
All incoming mail for your domain(s) is routed through our filtering servers and scanned for undesirable content.
Scanning is in real time and within milliseconds, spam and viruses are detected, removed or quarantined and genuine email routed back to your destination mail server.

Suspicious email (high spam probability) are safely quarantined in a web-based, password-protected control center for you or your network administrator to review or release.

Full email logging
Spamfilter provides full logging of all email that reaches the servers.
Account administrators have full access to their own logs through the control panel and these can be searched to view when and why a message was rejected.

Control Panel
When you sign up to spamfilter, you will have your own access to the spamfilter control panel.
Within the control panel you can administer your own account, add addresses or domains to your own black and white lists, view or search logs to trace emails passing through the system and view or release messages that have been quarantined by the filters.

Please contact us at info@lancast.ie for more information and costs

Configuring Microsoft Outlook to pick up Office365 email

You can configure Microsoft Outlook 2013 or Outlook 2016 to access your Office 365 account by setting up an Exchange connection. An Exchange connection provides access your email, calendar, contacts, and tasks in Outlook.

Notes:
Office 365 is designed to work with any version of Microsoft Office in mainstream support. Microsoft mainstream support for Office 2010 for Windows has ended.

Open Outlook.
At the Welcome screen, click Next.
When asked if you want to set up Outlook to connect to an email account, select Yes and then click Next.
The Auto Account Setup wizard opens.
Enter your name, your email address supplied by LANCAST
Click Next

Outlook will complete the setup for your account, which might take several minutes.
When you are notified that your account was successfully configured, click Finish.

You may need to restart Outlook for the changes to take effect.

Change offline access setting
You can use Outlook on your laptop or desktop computer when you’re not connected to the Internet.
Email, calendar, and other items are kept in an Outlook data file on your computer so you can work offline.
You can set the duration of this setting to 1, 3, 6, 12, or 24 months, or All.

In Outlook, click the File menu.
Click Account Settings > Account Settings.
In the Account Settings dialog box, with the E-mail tab selected, click Change.
In the Offline Settings section, move the slider to select how long you want to keep mail on your computer for offline access.
You can choose 1, 3, 6, 12, 24 months or All. Then click Next.
Click Finish.

Configuring Microsoft Outlook (2016) to pick up your email

Open Microsoft Outlook
Click “FILE” and choose “Add Account”

This will open the Add Email Account dialogue box.

On the "Auto Account Setup" page, tick box - "Manually setup or additional server types" (bottom of the page)
Click Next >
Select option POP or IMAP
Click Next >

Enter your email Account information

User Information
Your Name - This is what recipients will see as the sender
Your email address - Enter your full email address

Server Information
Select Account type - POP3 or IMAP from dropdown box
Incoming Mail Server - mail1.lancast.ie
Outgoing Mail Server - mail1.lancast.ie

Logon Information
User Name - Enter your full email address
Password - As set by you when creating the email account in your hosting Control Panel

Additional Settings Required
Our mail servers require authentication when sending mail. This feature must also be enabled within Outlook.
Click "More Settings" button - this will open another dialog box
Select "Outgoing Server" tab
Tick box for "My outgoing Server requires Authentication" & ensure first option is selected (Use same settings as incoming mail server)

IMPORTANT: For security you should also enable SSL encryption for your email

Click the 'Advanced' tab

1. Under incoming server settings, select Encryption Type: "SSL"
2. Under "Server Port Numbers" change the value for Outgoing Server (SMTP) to: 587
3. Under Outgoing Server settings, select Encryption Type: "STARTTLS"

Select "OK" to save settings & return to previous screen

Select "Next" and "Finish" to complete the setup

Setting up your email address in Google mail

If you have a Gmail account and want to access your LANCAST email account through Gmail, you can add your email address as an additional email account.

To set up..
Log into your Gmail account
Click on the "Settings" icon (Cog Wheel) on the top right, and select "Settings" link
Select the "Accounts and Import" tab
Under the section "Check email from other accounts (using POP3):" click on the link "Add a POP3 mail account that you own"

In the POP server setup page...
- Enter your email address in the box provided & click "Next Step"
- Enter your Username (Full email address)
- Enter your email account password
- Enter your Pop server: mail1.lancast.ie
- Select port "995"
- Tick box "Always use a secure connection (SSL) when retrieving mail"
Click on "Add Account" Button

Select "Yes, I want to be able to send mail as [email address] & click on the "Next Step" button

- Enter your name (this is what recipients will see when they get an email from you)
- untick box "Treat as an alias"
Click on "Next step" button
In the SMTP server setup page..

- Enter your SMTP server: mail1.lancast.ie
- select Port "587"
- Enter your email account username (your full email address)
- Enter your email account password
- Select "Secured connection using TLS"
Click on "Add Account" Button

To complete the setup, Google will send an email to your email address. Enter the verification code received from Google or click on the link they provide to verify your ownership of the email account and complete the setup.

Configuring Microsoft Outlook (2007) to pick up your email

Open Microsoft Outlook
In the main menu, click on "Tools" and select "Account Settings"
This will open the Email dialogue box.

1. In the dialogue box, select the Email tab
2. Select the "New" button, this will open the "Add New Email Account" wizard
3. Ensure first Option is selected - (Microsoft Exchange, POP 3, IMAP or HTTP) Click Next >
4. On the Auto Account Setup page, tick box - Manually configure server settings or additional server types (bottom of the page)
Click Next >
5. Select option Internet E-mail
Click Next >
6. Enter your email Account information

User Information
Your Name - This is what recipients will see as the sender
Your email address - Enter your full email address

Server Information
Select Account type - POP3 from dropdown box
Incoming Mail Server - mail1.lancast.ie
Outgoing Mail Server - mail1.lancast.ie

Logon Information
User Name - Enter your email address
Password - As set by you when creating the email account in your hosting Control Panel

Note: For security our mail servers require authentication when sending mail.
We also recommend using an encrypted connection for security. These features must be enabled within Outlook.

Click "More Settings" button - this will open another dialog box

1. On General tab - enter a name to identify the email account on your computer
2. Optional - enter additional information, Organisation, Reply email address if different from your own email address
3.  Select "Outgoing Server" tab
4. Tick box for "My outgoing Server requires Authentication" & ensure first option is selected (Use same settings as incoming mail server)
5. Click the 'Advanced' tab
6. Under Server Port Numbers change the value for Outgoing Server (SMTP) to: 587
7. For incoming server select the option "This server requires an encrypted connection(SSL)"
8. For outgoing server set the option "Use the following type of encrypted connection" to "TLS"
9 .Select OK to save settings

Return to previous screen and click Finish to complete the setup

Your email account is now set up in Microsoft Outlook, press 'Send/Receive' to pick up any new messages.
Please note that if there were any messages waiting to send in your outbox, you should open each one and resend to ensure the new settings are used.

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