We offer Remote Desktop Support for our contract clients
All our Support Contracts and Managed Service Contracts come with Remote Desktop Support included as standard. If you need immediate support submit a ticket to our HelpDesk or check the Frequently Asked Questions for self-help.
- Type in the 9 digit code supplied to you by a LANCAST technician
- A new screen will open
- Follow the on-screen directions until LANCAST have control
Your external IP address is
LANCAST offer a full 24×7 Help Desk service for all our clients.
Contact us to get support even after hours.
No voice mail, on-hold music or telephone answering machine – you can log all your support issues directly on-line in our help desk section.